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Shipping & Payment Info
Effective Date: January 2025
Last Updated: January 2025
At Genuine Connection Promotions (“Company,” “we,” “us,” or “our”), we aim to make your shopping experience smooth, safe, and transparent. This Shipping & Payment Policy outlines how orders are processed, delivered, and paid for. By using our Services, you agree to the terms below.
1. Payment Methods
We accept the following payment options:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- EFT / Bank Transfer
- Online Payment Platforms (e.g., PayFast, PayGate)
Important Notes:
- Orders are only processed once payment is successfully received.
- A 50% deposit is required for all made-to-order items, with the remaining balance due prior to delivery.
2. Pricing
- All prices are quoted in South African Rand (ZAR) and include VAT where applicable.
- Prices are subject to change without prior notice, but confirmed orders will be billed at the price agreed at the time of order.
3. Order Processing
- Once payment is received and your order is confirmed, production begins for made-to-order items.
- Standard processing time may vary depending on product type and availability.
- You will be notified if there are any delays.
4. Shipping & Delivery
- We deliver locally within South Africa.
- Shipping costs and estimated delivery times will be provided at checkout.
- While we strive to deliver within the estimated timeframe, we are not liable for delays caused by unforeseen circumstances, including courier issues or force majeure events.
- You are responsible for providing accurate delivery details.
5. Tracking & Notifications
- Once your order is shipped, you will receive a tracking number (if applicable) and delivery updates via email or phone.
- For made-to-order items, you will be notified once production is complete and your order is ready for dispatch.
6. Returns & Refunds
- All made-to-order items are non-refundable unless defective or damaged during delivery.
- Any damaged or incorrect items must be reported within 7 days of receipt.
- Refunds or replacements will be processed in accordance with South African consumer protection laws.
7. Security & Fraud Prevention
- We use secure payment gateways to protect your financial information.
- We reserve the right to verify payments and cancel orders if fraudulent activity is suspected.
8. Contact Information
For questions regarding payments, shipping, or order status, please contact us:
📧 Email: mail@gencon.co.za
📍 Address: 46 Distillery Street, Charleston Hill, Paarl 7464
📞 Phone: 021 8720 300
Display prices in:ZAR
